The directory, and who to write to.

A searchable listing of all 641 member organizations across 41 countries — creameries, shops, wholesale buyers, laboratories, distributors and suppliers — filterable by what an organization does and where it is.

Creamery members also appear in the buyers’ directory, which is the listing buyers actually shop from. It is the most under-used benefit in the membership and the one buyers use most.

To other members: your name and role, your organization, the city and country you work in, a professional contact address, any credentials you hold and the year you joined.

Never shown, to anyone: home address, personal contact details, what you pay, your course and exam records, and anything in your correspondence with staff. Non-members see organizations, not individuals.

Both. You can leave the directory entirely, or stay listed with less — the organization and what it does, without the contact detail.

It is worth being honest about the trade-off: a member who is listed but unreachable gets fewer useful inquiries and the same amount of nothing else. Ask memberservices@morecheese.org for either.

Tell Membership Operations what is wrong and it changes within a day. You control your own entry; there is no approval queue and nobody edits it but you.

The commonest correction is a description written when the business was doing something else three years ago. It is worth a read once a year.

No. The directory is for professional contact, one inquiry at a time. Bulk export, scraping and using it to build a marketing list all breach the terms every member agrees to, and they are the most reliable way to lose a membership.

If you want to reach the membership, there are three proper routes: sponsor an event, take space in the publications, or take part in the organization floor at the conference. The publications page has the detail.

Joining, tiers, dues, renewals, hardship dues, the directory → membership@morecheese.org. The credential ladder, exam sittings, continuing education → certifications@morecheese.org. Courses, cohorts, the catalog → education@morecheese.org. The conference, workshops, webinars, competition entries → events@morecheese.org.

Invoices, purchase orders, payment → finance@morecheese.org. Standards and technical questions → research@morecheese.org. Vacancies and volunteering → careers@morecheese.org. Anything else at all → memberservices@morecheese.org, which is read by a person and forwarded, so it is never the wrong answer.

Five roles carry the day-to-day work: Executive Director, Membership Operations, Communications, Education Programs and Events. They are listed by role on the about page rather than by name, because this is a demonstration site and inventing people to fill them would help nobody.

In practice, write to the departmental address rather than hunting for an individual. It is read the same day, and it does not fall over when somebody is on leave.

One address: 1 Rind Lane, Lancaster, PA. The staff are small by design — most of the Federation’s work is done by members on committees, not by employees in an office.

There are no regional offices. Regional presence is the meetups, the chapters and the members who run them, which is a different model and an honest one for a body of this size.

Sometimes. Federation roles, when there are any, are posted on the careers page alongside member vacancies rather than in a separate careers portal.

Speculative applications are read. Send them to careers@morecheese.org with a note about what you would want to do; roles here tend to be created around people rather than the other way round.

Tell us: info@morecheese.org, or the contact page. Broken links get fixed the same week.

Bear in mind that this is a demonstration build. Nothing here takes a payment, sends a message or holds a place, and the forms are deliberately inert.