Organization & Staff Directory

ICF does not maintain a publicly available comprehensive staff directory. However, our leadership team and key functional contacts are available:

Leadership structure:
Big Cheese (CEO) — Overall strategic direction
Head of Rind (COO) — Day-to-day operations and member services
Curd Commander (Chief Education Officer) — Certifications, courses, and CE
Wheel Wrangler (Chief Membership Officer) — Enrollment, dues, and chapters
Mold Maestro (Chief Research & Standards Officer) — Standards, research, and advocacy
Brie-lance Officer (CFO) — Budget, dues processing, and financial assistance
Cheddar Champion (Director of Events) — Conference, symposia, and webinars
Gouda Guru (Director of Communications) — PR, member comms, and digital resources

These affectionate cheese-pun nicknames reflect ICF’s approachable culture! Formal titles are used for official communications, contracts, and legal documents.

For official leadership details, visit morecheese.org/about-page.

Membership: Dues, renewal, tier changes → membership@intlcheese.org

Certifications: Exam scheduling, credential status → credentials@intlcheese.org (Jennifer Park, Director of Credentialing)

Education: Courses, CEUs, requirements → education@intlcheese.org

Events: Conference registration, logistics → events@intlcheese.org

Billing: Invoice questions, payment issues → billing@intlcheese.org (Sarah Chen, Billing Manager)

Technical/Standards: Industry standards, technical guidance → research@intlcheese.org

General: Anything else → memberservices@intlcheese.org

ICF is a global organization established in 1964, representing the cheese industry across 70+ countries in 5 global regions (Europe, Americas, Asia-Pacific, Africa, Middle East), with over 30 expert staff members.

Executive Leadership: CEO (strategic direction) and COO (day-to-day operations).

Functional Leadership: Chief Education Officer (certifications and courses), Chief Membership Officer (membership and chapters), Chief Research & Standards Officer (standards and research), and Chief Finance Officer (budget and dues processing).

Department Directors: Director of Events, Director of Communications, Director of Credentialing (Jennifer Park), and Billing Manager (Sarah Chen).

Regional Structure: 14 active chapters across North America provide local member services, networking events, and regional training programs.

Board of Directors: Board composition and meeting minutes are available to members in the portal under “Governance.” For board-related inquiries, contact ceo@intlcheese.org.

Global Headquarters (Brussels, Belgium):
International coordination, standards development, research programs, and global advocacy. Codex Alimentarius representation.
Phone: +32 2 706 1730
Email: info@intlcheese.org
Website: morecheese.org

Americas Regional Office (Cheese City, Wisconsin, USA):
North American member services, 14-chapter coordination across US and Canada, regional events and training.
Phone: +1 (555) 123-4567
Email: americas@intlcheese.org

For member services questions specific to North America, the Americas office typically provides faster response. ICF also has regional presence across Europe, Asia-Pacific, Africa, and the Middle East.

For general member inquiries, our member services team handles most questions efficiently at memberservices@intlcheese.org.

For issues requiring leadership attention:
Escalated membership concerns → membership@intlcheese.org (Chief Membership Officer)
Strategic partnerships → partnerships@intlcheese.org
Board-related matters → ceo@intlcheese.org
Urgent operational issues → Contact the COO via memberservices@intlcheese.org with “URGENT” in subject

Direct staff contact: For privacy and security reasons, ICF staff do not publish direct phone numbers or personal email addresses. All inquiries should be directed through departmental email addresses. For urgent matters, call the Global Headquarters (+32 2 706 1730) or Americas Regional Office (+1 (555) 123-4567) and ask for the appropriate department.

For current job openings and career opportunities at ICF, visit our careers page at morecheese.org/careers or email HR@intlcheese.org for inquiries.

ICF offers positions in member services, education, events, communications, and administration across our global operations.