Renewals & Account Management
Renewals, portal updates, invoices, and directory listings
When does my membership renew?
All ICF memberships renew annually on January 1, regardless of when you originally joined. Renewal invoices are distributed electronically in early November. You’ll receive notices at 60, 30, and 15 days before the December 31 deadline.
Can you confirm whether my membership is set to auto-renew this year?
ICF does not offer automatic renewal billing at this time. All members must actively renew each year by paying their dues through the member portal, submitting a check, or arranging employer payment.
This policy ensures members have annual opportunity to review their membership category, update billing information, and confirm continued participation.
What’s the deadline to renew before late fees apply?
December 31 is the renewal deadline. Memberships not renewed by this date enter Lapsed status on January 1.
Grace Period: You have until February 28 (February 29 in leap years) to renew by paying current-year dues plus a $50 reinstatement fee. After February 28: Membership terminates. Reinstatement requires a new membership application.
We missed our renewal deadline due to a staff departure. Can you waive the late fee?
The $50 reinstatement fee during the grace period (through February 28) cannot be waived. This fee covers administrative costs of reactivating lapsed accounts.
However, members facing financial hardship can apply for the Dues Assistance Program at members.intlcheese.org/assistance, which may include payment plan options. For urgent membership restoration needs, contact memberservices@intlcheese.org.
How do I update my mailing address? We moved our creamery.
Log in to the member portal at members.intlcheese.org and update your address under “My Profile.”
If you’ve also changed your work location significantly (different state/region), your chapter assignment may change. Chapter assignment is based on work location ZIP code. Contact memberservices@intlcheese.org if you have questions about chapter assignment after moving.
How do I update the primary contact on our organizational membership?
Corporate membership administrators can update designated representatives through the “My Team” tab at members.intlcheese.org.
To change the administrator (primary contact with billing and roster management access), email memberservices@intlcheese.org from the current administrator’s email with your organization name, current administrator name, new administrator name and email, and authorization from company leadership if applicable. Changes are typically processed within 2–3 business days.
Where do I update our company logo for the online directory?
Log in to members.intlcheese.org, go to “My Profile,” and scroll to “Directory Listing.” Click “Upload Logo” to add or update your company logo.
Logo requirements: JPG, PNG, or SVG format, maximum 500KB, 300×300 pixels minimum (square format preferred), company logo only (no promotional text or graphics). Logo updates appear in the online directory within 24 hours.
Is there a way to opt out of the printed directory but keep the online listing?
Yes. Update your communication preferences at members.intlcheese.org under “Privacy Settings.” Select “Online directory only” to maintain your web listing while opting out of the printed directory. This change takes effect for the next directory publication cycle (directories are printed annually in March).
I need a copy of my dues invoice for accounting. Can you send it?
Your membership receipt and invoice are available for download at members.intlcheese.org under “Billing History.” Receipts document payments already made. Invoices are requests for payment not yet received.
If you need additional documentation format (specific employer requirements), email memberservices@intlcheese.org with your request.
Is there a receipt available for my World Cheese Conference registration?
Yes. Conference registration receipts are available at members.intlcheese.org under “Event Registrations.” Find your conference registration, click “View Details,” and select “Download Receipt.”
If you need receipts from previous years or have trouble accessing the portal, email registration@intlcheese.org with your confirmation number.
Our auditor is questioning whether ICF dues qualify as a business expense. Can you provide justification language?
Yes. For U.S. taxpayers, ICF membership dues are generally deductible as an ordinary and necessary business expense. ICF estimates that 3% of dues are allocable to legislative advocacy activities and are not deductible as a charitable contribution under IRC Section 162(e).
Download ICF’s W-9 form (EIN: 39-1847620) at members.intlcheese.org/w9. For justification language specific to your situation, email finance@intlcheese.org.
Where can I download my certificate of membership for display in our shop?
Membership certificates are available at members.intlcheese.org under “My Membership.” Click “Download Membership Certificate” to generate a printable PDF showing member name, membership category, current membership year, and ICF seal. Certificates are 8.5″ x 11″ format suitable for framing. New certificates are generated annually upon renewal.
We need a formal letter explaining our membership standing for a regulatory inquiry.
Email memberservices@intlcheese.org with your membership number, purpose of the letter (regulatory inquiry, bank requirement, licensing application, etc.), any specific information that must be included, and recipient name and address if mailing directly.
ICF will provide a formal verification letter on letterhead within 3–5 business days. Letters include membership status, category, term dates, and any certifications held.
Still have questions?
Contact Member Services at memberservices@intlcheese.org or call +1 (555) 123-4567